FREE RETURNS

At JUST-IN FLOORS, we stand behind our products offering manufacture warranties and protection. Our desire is for you to be satisfied and confident with your purchase. However, if for some reason you find your purchase needs to be returned we have you covered. 

We offer a complete order refund for your purchase price within 14 days of delivery.  Your refund will be processed by the same method of payment from your original purchase up to 14 days upon receiving the return confirmation.                              

Some exclusions apply, please see details below.

✓     Credit is issued for whole orders and excludes non returnable items such as special orders, flooring accessories, install and cleaning materials and final sale items.

✓     Products must be unopened cartons with a 4 box minimum

 Time has slipped away? Yep, that has happened to all of us.  At JUST-IN FLOORS we understand and want to help in those moments of receding time.  We offer a 60 day difference for your satisfaction guarantee.  On all returnable products within the 60 day window we offer a JUST-IN FLOORS credit.  Wahoo!  Your credit will be processed up to 14 days upon receiving the return confirmation.                                                                                                                                                                   

Some exclusions apply, please see details below.

✓     Credit is for product only

✓     Credit is subject to shipping fees associated with the returned products

✓     Credit is issued for whole orders, excluding non returnable items of special orders, flooring accessories, install and cleaning materials and final sale items.

✓     Credit is for unopened cartons.  

 Please contact our customer service team at CustomerService@JUSTINFLOORS.com or 1(469)5FLOORS for all returns.  We will process your return in a timely manner. 

NON-RETURNABLE ITEMS

The items below are unable to be returned.

✓     Special and Final Sale Orders

✓     Flooring Accessories

✓     Install and Cleaning Materials

✓     Installed Products: If a product has been installed, it cannot be returned.JUST-IN FLOORS is not responsible for product defect or damage, property damage or lost labor costs due to faulty installation. Claims for damage or shortages must be made upon receipt of product. Thoroughly inspect all products before installation as installation will constitute acceptance. Installed flooring is considered the property of the owner and cannot be exchanged or returned for any reason. 

CANCELLATIONS

Purchaser is responsible for confirming the order accuracy.  We will do everything we can to accommodate your request. However, orders are fulfilled and shipped promptly.  We will be unable to cancel orders that have already processed without charging applicable shipping fees both directions of transit.  If you decide to cancel an order, please call our customer service team immediately at 1-469-5FLOORS.  Hours are Monday-Friday 9 am to 6 pm (Eastern Standard). 

REFUSED ORDERS

It is our advice to NEVER refuse a delivery.  If your shipment arrives damaged or with incorrect quantities or product, please call our customer service team immediately at 1-469-5FLOORS for assistance.  If you refuse to accept an order, JUST-IN FLOORS will charge all applicable restock and shipping fees as part of the return. We encourage you to make all notifications on the delivery slip of the damages, shortages or wrong materials delivered.  If you note this on the delivery slip we will be able to help with the claims process.  Once the claim has been filed please hold on to the items as the courier reserves the right to inspect, pick-up or discard the material. 

DAMAGE CLAIMS

If you have received damaged items, please report all damages at time of delivery on the delivery confirmation slip and call our customer service team immediately at 1(469) 5FLOORS to begin the claims process. (Damage Claims Form)


WARRANTY AND DEFECT CLAIMS

At JUST-IN FLOORS, we stand behind our products offering manufacture warranties and protection.  If for some reason a need arises to file a claim we are here to help you along the way.

Please call our customer service team at 1(469) 5FLOORS to begin the claims process. (Manufacture Claims Form)